Refund policy

14 Days Easy Returns

At https://www.beautyb.com.ng/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

• Return Period: You can return items within 14 days of receiving your order.
  
  
• Item Condition: Items must be returned unopened, unused, in their original condition, and in their original packaging to be eligible for a return.
  
  
• Return Shipping Cost: The customer is responsible for the return shipping cost unless the issue is our fault.
  
  

How to Return an Item:

1. Contact Customer Service: Email us at beautybsales@gmail.com to initiate your return. Please include your order number and reason for return.
   
   
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
   
   
3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
   
   
4. Shipping Label: We do not provide a prepaid return label. The customer is responsible for arranging and paying for return shipping unless the issue is our fault.
   
   
5. Send the Package: We do not offer a drop-off service. If the issue is our fault, we will provide details for the pickup of the parcel.
   
   

Refund Process:

• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  
  
• Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
  
  

Exchanges:

We do not offer exchanges on any products due to skincare and hygiene reasons.

Non-Returnable Items:

Opened items are not eligible for return due to hygiene reasons.

Customer Service:

Address: 1 Mubi Close, 900103 Abuja, Federal Capital Territory, Nigeria

Phone: +234 803 052 2633

Email: beautybsales@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday & Sunday: Closed

Time Zone: (GMT+01:00) West Africa Standard Time (Lagos)

Response Time: We respond within one business day