REFUND POLICY
Refund Policy for Sugar Wax Kit, Disposable Towels, Body balm, Body oil and soap bar
Thank you for purchasing our sugar wax kit, disposable towels, Body balms, Body oil and soap bar. We are committed to providing high-quality products and a positive customer experience. If you’re not fully satisfied, please review our refund policy below.
Eligibility for Refunds
- Unused & Unopened Products
- Refunds are available for items that are unused, unopened, and in their original packaging. To qualify, the product must not have been tampered with or used in any way.
- Time Limit: Requests for refunds on unused items must be made within 7 days of the purchase date.
- Defective or Damaged Products
- If you receive a product that is defective or damaged, please contact us within 3 days of receiving your order to be eligible for a replacement or refund.
- Proof of Damage: We may request photos of the damaged product for verification purposes.
- Incorrect Items
- If you received an incorrect item, please notify us within 7 days. We will arrange for the correct product to be sent at no additional charge, or provide a full refund upon return of the incorrect item.
Non-Refundable Items
Due to hygiene and safety reasons, we do not accept returns or issue refunds for:
- Opened or used sugar wax kits or disposable towels
- Products that are returned more than 14 days after the purchase date without a defect
Refund Process
- Initiate a Return
- To request a refund, please email us at [your email] with your order number, reason for the return, and photos if applicable.
- Once approved, we will provide return instructions. Please do not send items back without prior approval.
- Shipping Costs
- Customers are responsible for the return shipping cost unless the return is due to a defect or incorrect item.
- Refund Issuance
- Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to be processed.
Exchanges
We currently do not offer exchanges. If you wish to replace a product, please follow the refund process and place a new order.
Sale & Promotional Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable and are considered final sale.
Contact Us
If you have any questions regarding this policy, please reach out to us at [your email/phone number]. We’re here to help!
This policy can be adjusted based on your preferences, such as modifying the time frame or details on eligible returns. Let me know if you want any specific additions.
Beauty B shipping policy
Shipping Coverage
Beauty B currently ships across Nigeria. We are committed to delivering your favourite skincare products efficiently and in the best condition.
Processing & Delivery Time
Orders are processed within 1-2 business days after payment confirmation.
Deliveries take 2-5 business days within major cities and 5-7 business days for remote areas.
We do not process or deliver orders on weekends or public holidays. Orders placed on Fridays or before a public holiday will be processed on the next business day.
Weather & Seasonal Delays
Nigeria’s hot climate and rainy seasons may cause occasional shipping delays. In cases of extreme heat or heavy rainfall, delivery times may be extended to ensure your package arrives in perfect condition.
Shipping Fees
Standard shipping rates apply based on location.
- Free shipping may be available for bulk purchases or special promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor its progress.
Damages & Returns
- If your package arrives damaged due to shipping, please contact us within 24 hours with photos of the product.
- We do not accept returns due to the nature of our skincare products, but if you receive the wrong order, we will arrange an exchange.
For any questions, feel free to reach out to our customer care team at [insert contact info].